FAQs

Have question or comments? We would love to hear from you! Please read our Frequently Asked Questions (FAQs) below first. If your question is NOT addressed below, please give us a call or shoot us an email. Please note that emails can take up to 48 hours for a response. Thank you!

Yes, if you are local to the Columbus, Ohio region and want to see something before making a purchase... give us a call at 614 208 7780 and we can make arrangements.

Just plug it in and start enjoying your favorite game. Our arcade game system takes about 30 seconds to load into our custom menu. We've even designed our Windows based Arcade cabinets in two parts to make moving them a snap.

Yes, the game titles are emulated, which means these arcade games use the exact same coding {Roms} as the original arcades. This allows them to play just like you remember. Even the glitches and cheats on those classic arcade games still work. For example, if you used a pattern to avoid the ghost in Pac-man it works on our arcades. Know the spot to sit in Centipede where you'll never die, sit there and rack up the high score on your RecRoomWorld Arcade.

We can install your favorite games but there are limitations depending on the arcade machine you select. Call us to request complete game lists or download them on our product specifications pages. 

In the unlikely event you have a problem with your arcade game system or games, please call us, text, or email us to open a support ticket with us via our Contact Us Page 

What are the dimensions of the arcades?
Note: dimensions may vary by 1/4 of an inch.

The dimensions of the 2-Player 4-player 32" Classic Upright Cabinet are:
Width: 35 3/4"
Depth: 26 1/4"
Depth: 24" with control panel base removed
Height: 68 1/4"

The dimensions of the 2-Player 4-player 43" Classic Upright Cabinet are:
Width: 43 1/2"
Depth: 28"
Depth: 26" with control panel base removed
Height: 71"

more coming soon...

When placing your order you can check whether or not you'd like artwork with your arcade gaming cabinet. Our prices INCLUDE a full set of artwork. You can choose from hundreds of pre-existing artwork choices on www.ArcadeArtwork.com or you can request custom designed artwork for an additional fee. We offer a $50 discount for blank arcade cabinets.

All of our pre-built arcades are built to exacting specifications. We do provide a large selection of optional upgrades. Please call or e-mail us for a custom quote with a complete list of available upgrades.

Yes, for an additional fee we can upgrade your computer's harddrive or memory. However, the included PC's specs are fast enough to play most arcade games from the late 70's through mid-90's. We do however ecommend our graphics card upgrade option for newer 2000 era arcade games and for console emulators.

Yes, we use a fully programmable, custom-made control board in all our home arcade cabinets. This controller is fully programmable via included utility. The software included with each of our arcades is pre-configured and ready use. But if you have any questions our support team is ready to help.

Arcade games for MAME, commonly called arcade game ROMS, are files that contain the exact programming code downloaded from the original arcade machines.

Yes, in addition to arcade game ROMS, you can play most arcade style games on Windows based RecRoomWorld Arcade® (not on our Jamma products). Some games, for example The Sims, require a mouse; the arcade's built-in trackball will function as a mouse allowing you to play these games on your Windows based arcade. With a few exceptions, any PC game that meets the system requirements should play on your arcade game system with our optional graphics card upgrade. You can easily purchase additional Windows games at GameStop or Steampowered.com. If you want us to check for a specific game, just drop us an e-mail.

Yes, we have shipped as far as Hong Kong. All items are shipped FOB RecRoomWorld® facilities, located in Columbus, OH.

Shipping costs to foreign countries can be prohibitive. If you'd like a shipping quote, just email us with your complete address as well as the style arcade you are interested in.

We do ship to Canada and Hawaii. Actually, we work with specific shipping companies that offer special rates for shipping to these destinations. However, the cost varies based on your location, so please e-mail us with the type of product you are looking for as well as your complete address for a custom shipping quote.

Our Jamma based arcades take 7 to 10 business days to ship. Customized Windows based products typically take 30-45 days to manufacture and to ship, depending on order levels. If there is an additional lead-time, we will let you know via email or phone call. If the time has passed and you still didn't received a shipping notice ...don't worry, we didn't forget you, just a little more behind than anticipated.

Shipments usually take 3 to 4 business days via LTL carrier. Additionally, shipments to beyond points (rural locations, islands, etc) can take extra days to reach their destination and do not qualify for flat rate shipping.

Each arcade is shipped in a custom triple-wall box with over an inch of padding. When your arcade arrives, customers are provided at least ten minutes to inspect it and note any damage on the airbill. If you can't inspect the arcade, or see any damage to the box, simply list "possible damage" on the airbill. All tables are fully insured, so in the unlikely event that your table is damaged we will handle the claim. The customer may be required to work with the shipping company to arrange for pickup of the arcade game system. However, as long as you noted possible damage, we'll handle all the paperwork and send you a replacement arcade right away. Even if the shipper denies our claim, we'll fix or replace your arcade game system without delay.

In the unlikely event your arcade game system isn't working properly when delivered, call or e-mail us immediately and one of our support techs will assist you. We also offer phone and e-mail support for the first 12 months. Once out of warranty, don't worry, we are here to help long term. Please fill out a support ticket. We typically respond within 1 business day. Most issues will be handled via e-mail and may incur fees after your industry standard 1 year warranty expires.

Dealing in used arcade cabinets is beyond the scope of our business. The storage, repair, and resale of used cabinets would be another full business itself.

Unless otherwise stated all RecRoomWorld Arcade items come with a 12 months warranty. In order for the warranty to become active the customer MUST open and inspect the arcade before signing for the delivery. In the event that any arcade or kit arrives damaged the customer must note the damage on the air bill, next to the customer's signature. Additionally, in the event of a damaged shipment the customer must open a claim with the shipper within 1 business day and cooperate with the claim process in a timely manner.

All issues with items that have another manufacturer's warranty must be handled by the manufacturer. RecRoomWorld® will not warranty these items or work with the manufacturer on the customer's behalf. Full warranty terms are included with purchase, or available upon request.

We accept returns in sellable condition in all original packaging within 14 days of purchase for a full refund minus all shipping costs. All returns must be authorized first by phone or email.

Custom-made and special-order items are not returnable.

We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items. 

In General

RecRoomWorld.com owns and operates this Website. This document governs your relationship with RecRoomWorld.com. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website. This Website may contain links to other websites, which are not operated by RecRoomWorld.com. We have no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and RecRoomWorld.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of RecRoomWorld.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by RecRoomWorld.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we will provide you with an invoice listing various payment choices. If you choose to use a credit card, it will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Mameroom.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect RecRoomWorld.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with RecRoomWorld.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to RecRoomWorld.com.

Indemnity

You agree to indemnify, defend and hold harmless RecRoomWorld.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

RecRoomWorld.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and RecRoomWorld.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of RecRoomWorld.com.  

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